Online Return Policy*

You can trust our products. We will gladly accept returns not meeting your expectations. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt or original invoice, we will be happy to provide you with a gift card for the value of the product(s) to use online or in-store. We're sorry, but Gift Cards, Gift Codes or Product Samples are non-refundable and non-replaceable. If you need to return or exchange an item, please use this form.

You may seek a refund of the purchase price (excluding original shipping costs) or you may ask for product(s) to be replaced or exchanged. Replaced or exchanged items must be of equal value as the initial item. Any balance will be payable by you.
You will need to return the item at your cost if you are seeking a replacement, exchange, refund, or additional merchandise, unless we indicate that this is not necessary. Please add shipping charges. Shipping charges are stated above. For your protection we suggest that you return via USPS. Do not return any merchandise air express or C.O.D.
If a mistake was made on our part, or a product was damaged upon receipt (reason codes 01-04) we will refund to you the shipping costs for such return as well as the shipping costs of your initial purchase provided the returned item is accompanied by carrier's invoice, showing the amount you paid for shipping back to us.
To exchange a product for another, please indicate in Returns the item you are returning and indicate in Exchanges the new item you want to receive.
Please indicate whether the item(s) you are returning was a gift. If the item was a gift we will refund your gift with a gift card for the value of the gift(s) to use online or in-store. Note: You must fill out section 4 - Customer Address to receive gift card.
Items sold in sets must be returned in their entirety.
*Online only. For in-store returns please Give us a call 1.830.302.7421
Packaging and Shipping Your Return

Include your purchase invoice with returned item(s)

To return an item by mail
If you need to return or exchange an item, please use this return form. Simply return your purchase with the receipt or original invoice, by mail shipping prepaid by you, the customer, to the address below.Shipping charges are sated above

Send your return to:

Canna Katz Returns Department
1345 Industrial Dr. Ste. B
New Braunfels, Tx 78130

To return an item to a store
You can return items to any of our retail locations. Return your purchase with the receipt or original invoice. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt or original invoice, we will be happy to provide you with a gift card for the value of the product(s) to use online or in-store.

Our Error?
If a mistake was made on our part, or a product was damaged upon receipt we will refund to you the shipping costs for such return as well as the shipping costs of your initial purchase provided the returned item is accompanied by carrier's invoice, showing the amount you paid for shipping back to us.

Gifts Returns

Please indicate whether the item(s) you are returning was a gift. If the item was a gift we will refund your gift with a gift card for the value of the gift(s) to use online or in-store. Note: You must fill out section 4 - Customer Address on the Return Form to receive gift card.

Exchanges

To exchange a product for another, please indicate in Returns the item you are returning and indicate in Exchanges the new item you want to receive. You will need to return the item at your cost if you are seeking a replacement, exchange, refund, or additional merchandise, unless we indicate that this is not necessary. Please add shipping charges. For your protection we suggest that you return via USPS. Do not return any merchandise air express or C.O.D.